We would like to show you a description here but the site won’t allow us. Helps dispense four million medical prescriptions. After that, it’s just £3 per month (or £30 a year). Don't worry, we can still help! Below, please find related information to help you with your job search. equipment. . I cannot access support since I don't yet have an account number and I can't reach support by phone. Hub 5X: up to £85 per unit. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Now not replying to my emails or live messages. This is absolutely diabolical service. Report this profile Report Report. Hello all, I have booked a collection with the collections team to come around and pick up my equipment. co. Virgin Media. Hello. 1. Security matters. If we get this back within 30 days and it’s validated, we. ’s lowest prices for fibre optic broadband, TV and phone packages. no. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. All our offices and call centres are working to Covid secure guidelines. Clearly I sent the equipment back as VM have said they have received 2. If you don't pay that bill then it's just like any other bill from any other company. Hey @Cavallino thanks for reaching out to us on the Virgin Media forums. Can I request a disconnection online? Yes you can. ) of all kit that you are returning. Imagine my surprise then when I today received an email from another debt collection. when you join us. 0345 454 1111 – if you’re calling from any other phone. So you won’t need to hop around. I carefully collected my virgin media equipment and sent the package. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. You can also use Parcel Motel to return your equipment, you will be able to. com, the worlds largest job site. Full time People enjoy this job; Good employer. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. 1 ACCEPTED SOLUTION. Equipment collection . It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Equipment Collections Representative. We’ll be in touch within the next 3-5 working days. Apple Fitness+ is free for 3 months, then £9. Options. VM sent packaging for equipment which was duly returned. What equipment was it that you were charged for? According to < this page > no equipment is charged at £65 - the charges for non returned equipment are:-V6: up to £100 per unit. Equipment Collections Representative Virgin Media. How many stars would you give Virgin Media? Join the 78,059 people who've already contributed. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. KMM116247153I15977L0KM - I think that was my account. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Termination date 6 April. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. So is this legite thank youEquipment not received. QuickStart, set up and connections. Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. It took nearly 5 months to get the overpayment back. Experience Collections Advisor Virgin Media. Mobile Your Account. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Virgin Media Quickstart set up. I get no refund, no apology. As subject. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. uk. View your bill. This promotion means you won’t pay the usual setup fee of £35. Received confirmation emails etc confirming the booking as today. Struggling to pay. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. 50 a month (first year saving £78). To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Please look out for a purple envelope, at the top right of the page. I'll pop you over a PM now so I can take some details and look into arranging a collection for you Apply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. Volt. Unique you've got your equipment home, her may need some aid setting she. Finally passed to Alex who informed me kit was ordered and be here today. Place. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I have the technicians name if that helps also. Pay not so good for. The firm also unveiled a large tablet and an online store from which its UK. Your equipment will be delivered by the courier company, DPD. All Virgin Media equipment, except the Stream product, require co-ax connection. We do initially offer an appointment when we get in touch via text. Phoned to chase, 45 minutes trying to get someone to make sense. £25. Options. Skip until prime content Barrier-free Help . Virgin Mobile - Other legal stuff from 17 June 2022. Broadband, TV and phone customers 150 free from your Virgin Media phone 0345 454 1111* from any other phone line Mobile customersRe: Returning equipment. 0 Kudos. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. question now is about return equipment. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Following the installation and verification of its functionality, you can browse the web or. the property has had VM before, you may just get a Quickstart kit delivered. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Once you've got your equipment home, you may need some help setting it all up. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. IT Department. 527 open jobs for Virgin. They definitely haven't called. Simply press 1 when you get through to the automated menu, and you'll be put. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. My hub and TiVo box were collected by a driver in a Virgin van today. The switchover process includes: Transferring your existing Virgin Media services, such as TV, broadband and phone services. They provide telephone, television and internet services. Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. Offer terms and conditions. In answer to your questions. And finally, if. To get the full benefit of both, I would like to relocate them to another room. Turn on and start the hub. Visible. Not happy with virgin media and thank god I'm not one of their customers. 4. Scotland and North England, United Kingdom. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. The signal in my home was so bad I cancelled the sims within my 14 day cancellation period, therefore no charges. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Joining in. The other side of your role includes re-contracting existing customers. I have just received my TV box and my Gig 1 router. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). Virgin Media phone numbers. In that case you'll end up with VM. Hub 4: up to £75 per unit. Skip to main content Accessibility Help . If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. I had an email -. Many thanks,Sorry to hear that you're not able to find your door step collection date. Since being taken over by an american company, not longer any loyalty to employees, lots of people leaving due to job satisfaction decline, but company does not seem to care. This promotion means you won’t pay the usual setup fee of £35. Find out more. It. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. 27/08/10 - 15:10 #5. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). Today I have received an email and a text message regarding the return of my equipment and that they. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Here to help 🙂. Ilford. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. co. This is absolutely diabolical service. <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. Re: Problems returning my equipment. The only new days offered are unacceptable as I'm in work. People enjoy this job; Good employer; Good shift notice; Respectful managers; Proper breaks; 7. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. Their Resolution Team emailed me in Dec22, gave me a complaint number and. Discount worth up to £352. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. How to Watch ; Switching ; Virgin Media furthermore O2 ; Assistance. Strangely, VM also doesn't know when the kit will be collected. Virgin Mobile - Other legal stuff from 17 June 2022. Browse Virgin Media Virgin Media. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. : £25K. Starter Collection Virgin Media Collections provide one of the U. Hiya, not sure how helpful this is, I literally just used the link that was kindly provided here to generate a return label to VM, and then sent my stuff back that way with a letter + contact info enclosed. I carefully collected my virgin media equipment and sent the package. 2 out of 5 stars based on 20 anonymously submitted employee reviews. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Thank you for your post and welcome back to our community forums. [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. They'll also give you a one hour delivery slot, so you'll know. It has to be. Shop. You have now charged me £40 for equipment I do not want and would be happy to return. Today I have had a text and an email saying I haven't returned the kit. Hi all,. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Expertise in implementing, developing and reviewing procedures. Naturally nobody turned up to collect the box and I've waited in all day. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. uk) to request they correct the data wrongly indicating equipment. I was sent a final bill which included an Early Disconnection. All equipment provided to you to avail of our services belongs to Virgin Media. Go to Virgin Media support. Virgin Media In-Home Partner. Options. They provide telephone, television and internet services. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. You can find loads of helpful information on. Alternatively, contact CollectPlus for help sending your package. You can contact us to discuss your O2 mobile products and services. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. Chances are they'll flunk handling the complaint, but then you. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. For more information, check out. Plug the cables into the hub. I'm sorry to hear about the issue you're having with the returns kit. Standard prices apply from month 13. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Connect25-4022. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. The Collections Agent role is open to everyone - simple. Good job if you're placed with a good team of people. Virgin Media line rental £19 a month required. You’ll be provided a set number of homes to visit per day through a handheld mobile device. If you close the account we may look to collect equipment like a digital box or a modem at the address, we can arrange this at a time that suits you. Thanks for posting on the Community Forums. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. £25. Chris. @virginmedia I have been told I will be charged if I don’t return the equipment, scheduled a collection and they never showed. Joining in. You'll be provided a. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You may choose to receive a paper bill instead. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. Thank you for choosing Virgin Telco. 0 Kudos Reply. Bound on haupt content Accessibility Help . Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Our team are doing all they can to report scammers and get fake accounts taken down. Networking and WiFi. Perfect for streaming. You have contacted me this week again about sending the old one back to you. com, the worlds largest job site. The legal stuff £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick(s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Main menu; Bundles. You can contact our collector directly on 01 4405310. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. This depends on the equipment you want to recycle. Telling me I need to return my Hub to avoid having a £40 charge on my account. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. ahhh the rubbish that is CS - you could try this. I'm sick of waiting for these to be collected and they are gathering dust. Hello Virgin Media as you already know, I am going to leave you. on 10-03-2023 19:57. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. Terms and Conditions – PAYG Mobile. Introducing the My Virgin Media app . on 07-02-2023 11:22. Any remaining balance will be applied to subsequent bills until the. Virgin Media 3. com to arrange an early pick up of the equipment. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. collections team manager at Virgin Media West Midlands, England, United Kingdom. in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. However they've now returned to attempting a physically collection first, but still offer postal returns if this isn't convenient. 0 Kudos. Step 1. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. Final payment in Collections. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. For service in Cantonese or Mandarin. Virgin Media is a telecommunications company. However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. uk. The UK’s most popular channels, Catch Up services and built-in apps, in one place. My Virgin Media App. If you want to be on the safe side, email VMEquipmentCollections@actavo. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. They provide telephone, television and internet services. Any remaining balance will be applied to subsequent bills until the. Hi everyone, I’ve been receiving calls from either +44 20 7059 4000 or +44 800 408 9340 on a daily basis and reportedly coming from Virgin - 5232252. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). The equipment must be in its original box, with all relevant accessories and paperwork included. . It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. In response to Steven_L. Virgin Media’s research also found that more than 20% of its 5. how do you think we should cooperate for 18 months if you can't deal with the problem at the very beginning. 3 weeks ago. I left Virgin months ago and have arranged for my equipment to be collected. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. We would like to show you a description here but the site won’t allow us. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. 00 is the best that can be done. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. equipment, enabling us to save space on our fleet. Send the email to equipmentreturns@virginmedia. Mbps average. Joining in. To find your nearest collection point, just go to recycle-more. Relocating Virgin Media equipment, such as TV cables. com, the worlds largest job site. Skip to kopf content Accessibility Help . The legal stuff. I was at the store where I bought it and they told me to call the virgin media support team. Equipment Collections Representative Virgin Media. They said it should be 30 days to return so basically I have the entire month of Feb. 12 jobs. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. We are not open on Saturday or Sundays. From £5. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Equipment collection . I returned my Virgin media equipment to an O2 store (have the receipt) on 27. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. My Virgin Media . to 9 p. 22/03/2023. Step 3. Virgin Media is a telecommunications company. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Virgin Media; My Virgin Media; Shop;. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Terms and Conditions – PAYG Mobile. Mbps average. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. Virgin Media Quickstart set up. Home Phone. 6 followers 4 connections. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 0. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Proper breaks; 7. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. You can actually return the equipment yourself rather than wait for the doorstep collection. The offer can be redeemed on your iPhone. on 18-08-2022 14:29. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. Our customer service team is available to help you 24/7. You may choose to receive a paper bill instead. All Rights ReservedSee what you can do. 0 Kudos. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). Reply. Several spam calls in the space of a 24 hour period. 00. 23 Aug 2021. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Account - Mobile. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Received a letter from bpo collections when account cancelled. . here - 5396116. Step 3 - Label the box – a letter came with the. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. £27. Call us from a textphone on 18001 0345 454 1111. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. The 1st retention person told me that the best they can offer me to keep me is actually £35. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. Returning equipment. The 0800 number giving much better prices for what its worth. This depends on the equipment you want to recycle. Job description from Virgin Media Salary: £25,000. Customers can return. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. VM don't need the ethernet or coaxial cables returning. Placed order for M1gig 12th August still not received modem. I will send you a private message now, so I can get something arranged for you. A €60 fee. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Manager at Virgin Media Coventry. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. If it’s not a technical issue you need help with then we’re here to support you on. Bishops Stortford. uk. Function:Customer ContactClosing Date:27/01/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. Hello , Thanks for responding. We know things can happen, and we're here to help put things right. Have already requested packaging to go to another address. You’ll be the person who collects our equipment from active or disconnected customers premises. The forum team maybe able to help and the issue has been flagged to them; be aware it can take them a few hours / days to respond.